Last updated: 05/31/2021

RETURN POLICY
Last updated May 31, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Spice SPC
Attn: Returns
RMA #
849 Hiawatha Pl S  
Seattle, WA 98144  
United States  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS    
The following items cannot be returned or exchanged:
 
     ●     Frozen items   
     ●     Refrigerated/Chilled items   
 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.        
     ●     Items should be unopened unless the return is due to the quality of the contained food   
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
2068091254 

Thanks to Termly’s for the help with Return and Refund Policy.

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Store Hours

  • Weekends: 12 PM to 8 PM
  • Weekdays: 5:05 PM to 8 PM

Online Ordering Temporarily Suspended

Free delivery: Please carefully read the delivery and/pickup options on the checkout page. 

Free pickup during store business hours. Place your order online and wait for a ready-for-pickup confirmation. Typically, ready within 2-4 hours. Call us if you’d like it ready sooner. 

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